
LG has denied claims that its smart TVs secretly collect user data.
In a statement posted on its official website, the company says its TVs do not constantly record conversations and that tracking features need user consent.
The claims came from a report by Level1Techs and Gamer Nexus, where they studied LG OLED TVs using network tracking and firmware analysis.
The researchers said LG TVs scan home networks to find nearby devices like phones and smartwatches. One TV reportedly detected 38 devices, including some owned by people outside the test. The report also said the TVs gather Wi-Fi location data and record audio through their microphones, even in standby mode or offline.

This data is linked to LG Ad Solutions, the company’s advertising division. LG Ad Solutions has said it knows who lives in an LG household and what devices they own. The company claims around 363 million connected devices in the US.
LG said its TVs don’t record or send conversations. Voice recording only starts when someone says a wake word or presses the voice button on the remote. Audio for wake-word detection stays on the TV. Voice data recorded while offline is not uploaded later.
For Automatic Content Recognition, or ACR, LG said the feature is optional and off by default. ACR uses audio matching to identify what is playing. LG said ACR does not collect screenshots, video, or voice recordings. The company said ACR, voice recognition, and interest-based ads all need user consent.
Critics say LG’s opt-in process is buried in many agreements during setup. For users who want to limit tracking, Consumer Reports has guides for disabling ACR on most TV brands. On LG TVs, users can go to Settings, then General, System, and Additional Settings to find the Live Plus option and turn it off.
This article, LG denies allegations of smart TV data collection without consent, was originally published at NoypiGeeks | Philippines Technology News, Reviews and How to's.
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